I like to exchange random knowledge every now and again because you never know what can be helpful to someone. I’m usually more so on the receiving end of the exchange.
Recently I had an issue with Enterprise Rent-A-Car. I reserved a car online on a Wednesday for that following Friday at 11AM. When Friday rolled around, they called and told me they did not have any cars for the time I reserved (mind you, they called me the day before to confirm my reservation). I brushed it off as normal when they told me they would have a car by 12PM instead. Well, I didn’t get a car until 3:45PM all the while with little to no communication from that particular rental site while I waited. I posted my frustration on Facebook while I was waiting and got some tips from friends to call the Area/District Manager as well as write a letter ( 😉 @ Ms. Sunshine). So, I called their main customer service number and complained to them, they also took a message for the Area/District Manager (you cannot be directly connected to them because they are constantly traveling). After my weekend trip, I got a call from the District Manager on either that Monday or Tuesday to follow-up with my complaint and he offered me a free weekend rental so I can try them again.
The moral of the story is: not receiving good service from a company known to give it…go over their heads.
During a career center orientation at the Urban League of Philly, one of the other attendees mentioned that he makes connections via LinkedIn (kinda like facebook but less random socializing). If you are a member of LinkedIn, you can see the connections of people you are directly connected to and info like where they work. Let’s say you wanted to learn about opportunities with some dream company or one like it and you see that your direct connection (the person you actually know), is directly connected to someone who works for that company. You can send a message to both people asking to be connected via LinkedIn or whatever you want to say (“Hey, I see that you are friends with Peyso, he and I write a blog together. Do you mind if I pick your brain about what you do at Black Enterprise? I’ve always admired the company”). And, Voila! An inside that may have been harder to get if you didn’t already have a basis of connecting. This might be able to work on Facebook as well.
The moral of the story is: a closed mouth don’t get fed.
SSSO readers – What experiences have you had that may help someone else? Gotten out of cell phone contracts without penalty? Got freebies from your satelite provider because service was interupted? Know a good website where people have reviewed products that are kinda skeptical?